Improving the Service page content type breakout session

Notes from the improve the Service page content type session.

Questions and answers

What should headings look like for longer pages of links in the new Service page prototype?

Some suggestions are organizing by task, audience, topic, or a mixture of these things. A good place to start is thinking about who is coming to your page and why they are coming to your page.

What is the best way to choose related links?

A good place to start is to think about pages you know are in demand and pages that you want people to find.

How customizable will the new Service pages be? How much freedom will the author have in terms of creating Service pages?

It is our plan that authors will be able to organize their content in the way that they see best. The details regarding author freedoms and constraints have not yet been finalized.

Feature requests

• The ability to put more content on the front pages so users can have access to a broader range of information without having to click "See all"

• The ability to turn headers into buttons that have a drop down when they are clicked to allow users to more effectively navigate the site

• The ability to have a Binder page above a Service page in the hierarchy

• Allow Curated Lists to contain How-to pages

• A way to aggregate How-to pages

• A way to customize headers

• Allow Service page to Service page connections in top tasks

• The ability to link Service pages together

• The ability to place a hyperlink in the description

• The ability to add bookmarks to get to certain headings on new Service pages

• The ability to use ID tags to link to certain things on a page

• The ability to place a wider variety of content types in top tasks

• Improvement of relationship indicators

• Have children of a Curated List receive a relationship indicator back to the Curated List

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