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Mass.gov Knowledge Base
Set up 2-Factor Authentication
Introduction to Mass.gov
Start here: For new Mass.gov authors & editors
Mass.gov glossary
Website domain and other policies
Technology behind Mass.gov
Accessibility & Inclusivity
What is accessibility?
Creating accessible content
Creating an accessible data visualization
Mass.gov brand, content & style
Mayflower Design System
Style guide: How to write for Mass.gov
Writing resources
Authoring & Editing
Authoring & editing overview
Adding or removing users
Author & editor roles
Clearing your cache
Collections (beta)
Contacting authors within the CMS
Content listing options
Creating iFrame code on GitHub Pages
Draft, publish, revise or trash content
Duplicate (clone) a page
Emergency updates
Friendly URLs
Headings & subheadings
Labels
Languages & translated content
Linking to content
Page titles & short descriptions
Parent page field & breadcrumb-based navigation
Redirecting URLs
Reordering content
Site search on Mass.gov
Text editing
Troubleshooting
Watch and unwatch content
Content types
Choosing a content type
Alerts (page-level and organization)
Alerts (sitewide)
Binders
Contact Information
Curated List
Decision Tree (Beta)
Events
External link for Collections
Fee
Form pages & Formstack
Guides
How-to page
Information Details
Laws & regulations
Location
News
Organization page
Person items
Promotional page
Service page
Service Details
Topic pages
Converting from 1 content type to another
Documents, Images & Media
Documents
Images
Simple data lookup applications
Tables
Videos
The Data Hub
Add your content to the Massachusetts Data Hub
What kind of content belongs in the Data Hub?
Creating searchable content
CMS Dashboard
Content that needs attention
Export 'All content' data
Pages Linking Here
Reports tab
Analytics & measurement
Web Analytics Dashboards
Google Analytics
Organization Web Analytics Dashboard (Beta)
Siteimprove
Hootsuite accounts
Google Business Profile
Public & visitor feedback
Feedback Manager
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Updates, releases & tips
Mass.gov Release Notes
CMS Tips
CMS status updates
Analytics release notes
Mass.gov User Group & Open Office Hours Meetings
Archive
Digital Service resources
Get help from the Mass.gov team
Mass Digital Office Hours
Mass.gov Feature Request board
Request help with ServiceNow
Mass.gov Content Conferences (ConCon)
Training videos: CMS basics
Video: What's a content management system?
Video: What you can & can't do in the CMS
Video: Getting help with the CMS
Video: Creating content in the CMS
Video: Searching for existing content
Video: Adding documents to Mass.gov pages
Video: Cloning or duplicating content
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