Use for long-form reports, chapter books, or collections of content.


The Binder ties related pages together. It includes a table of contents and other navigational tools that encourage users to read content in an order you set. Use a Binder to create long-form reports, chapter books, or collections of content on a similar theme.
To save a draft of a Binder, you’ll need to:
  • Create a title
  • Pick a Binder type
  • Create a short description
  • List at least 1 organization
  • Fill in the Date Published
The best place to connect a Binder is the What you need to know section of a Service Page. You can also add it to the Service Page’s Featured Tasks.

Overview tab

Title and Short description

As with other content types, write the title and short description using language you think your audience would use. It’s also a good idea to Google your intended title to see if it’s identical to existing content.

Binder Type

You’ll need to pick a Binder type. Currently, you can choose from 9 Binder types:
  • Archive
  • Audit
  • Exam Results
  • Handbook
  • Law Library
  • Manual
  • Report
  • Resource
  • Tool Kit
Whatever you pick will appear as an "eyebrow" above the title:
If none of these reflects the content you want to include in a Binder, request a new one from the team through ServiceNow.

Binder organization

Enter the Organization page that's associated with this content in the Binder organization field. This field tells’s search which pages belong to which organization. ‌ This field also powers the "Offered by" relationship indicator that displays at the top of all pages. "Offered by" displays on the top right if there is a "Part of" relationship indicator on the left in a desktop view, or on the top left if there is no "Part of" link. On a smaller screen like a cellphone, "Offered by" appears directly under "Part of" at the top of the page. ‌ Making sure your Organization field is filled out correctly will help users who land on your content find their way to your Organization Page.

Overview Section heading and description

This information is what will be shown before your table of contents. This is an opportunity to briefly explain what readings can expect to find on this page, or any background information that will be useful.


This is optional, however it is very helpful. Add one or more labels to be used to generate a list of pages with that label or combination of labels. Start typing to choose an existing label or add a new one by entering it directly.
Be sure to create specific labels: the label field is shared across the whole site; your label should be unique and identifiable to prevent overlap with others.

Intended audience

Choose the audience this content is intended for. This information will help measure how well these audiences are being served and won't be displayed on the public-facing site. This is currently only for internal use. Choose from:
  • Not Set (default)
  • Personal
  • Professional (For their jobs)
  • Both equally
  • Unclear

Content Tab


Binders create connections among your content. When you make a Binder, you’ll want to prepare users for what the collection as a whole is about. Think of the Binder as a cover page for the content it contains.
You can include these content types in a Binder:
You can add content to a Binder either 1 page at a time or in groups. This choice shapes the Binder’s table of contents. For example, if you use the Add Page option, your page will receive its own entry in the table of contents. If you use the Add group option, you’ll create a chunk of pages that live under a subtitle — the group Name. This subtitle then appears as an expandable option in your Binder’s table of content:


You can add files or pages to serve as an appendix to your Binder.

Helpful tips for creating Binders

Managing and moving blocks of content

To reorganize and order multiple pages, the show row weights feature is very helpful.

How Binders help users navigate content

When users are reading through a Binder, its pages will have special navigation tools. At the top of each page in a Binder is an expandable table of contents:
Collapsed table of contents
Expanded table of contents
At the bottom of the Binder, users will find a link to the next page and to the Binder’s cover page.
Binder cover page and next page links

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Last modified 1yr ago