Clearing your cache
This can help you see the latest updates made to Mass.gov content.
Data is stored in a cache so that future requests for that data can be served faster. You can refresh or clear the cache on your computer to ensure you're seeing the latest version of Mass.gov to eliminate common error messages.
Refreshing your cache
Refreshing your cache is a quick fix to address a number of common errors experienced while working in the content management system. If you're logged in and see a 403 or 404 error, it's a good idea to first refresh your cache. This will often fix the issue.
Windows users
Press Ctrl+F5 at the same time to refresh your cache. This should work for all browsers.
Mac users
Press Command+R at the same time to refresh your cache. This should work for all browsers.
Press Ctrl+F5 at the same time to refresh your cache. This should work for all browsers.
Press Command+R at the same time to refresh your cache. This should work for all browsers.
Clearing your cache
If refreshing your cache doesn't work, you may need to take the more involved step of clearing your cache.
It's good to clear your cache periodically since a large cache will cause pages to load slowly or cause errors. Below is how to clear your cache using the major browsers.
If you ever get a 403 error after logging into the CMS and clicking My content or All content, clearing your cache should fix that error.
If issues continue after following these instructions, please submit a ServiceNow request for further troubleshooting.
Google Chrome
Step 1
To the right of the search bar, you'll see three white dots or three bars in vertical lines. Choose this, and select History. You can also use the shortcut Ctrl+Shift+Delete.
Step 2
On the left hand side there will be a menu bar. Select Clear browsing data.
Step 3
A box will appear. Select the box for Cached images and files. And select All time for the time range dropdown. Then select Clear data.
Apple Safari
Step 1
On the top left of your screen, choose Safari. Once the dropdown menu appears, choose Preferences.
Step 2
Select the Privacy tab. Under Cookies and website data, select Allow from websites I visit. Once you have selected that, choose Remove All Website Data... button.
Step 3
A smaller window will appear. Select Remove Now.
Mozilla Firefox
Step 1
Go to Options , and select Clear Recent History. Or simply use the shortcut Ctrl+Shift+Delete.
Step 2
Only check of the box for Cache and set the time range to Everything. Then choose Clear Now.
Microsoft Edge
Step 1
Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy & services.
Step 2
Under Clear browsing data, select Choose what to clear.
Step 3
Select Cached images and files and then select Clear.
Microsoft Internet Explorer
Step 1
Go to Tools (the gear icon), and choose Safety and then Delete browsing history. Or simply use the shortcut Ctrl+Shift+Delete.
Step 2
Only check the box for Temporary Internet files and website files. Then select Delete.
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