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Mass.gov Knowledge Base
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Introduction to Mass.gov
Start here: For new Mass.gov authors & editors
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What is accessibility?
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Mass.gov brand, content & style
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Style guide: How to write for Mass.gov
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Authoring & Editing
Authoring & editing overview
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Documents
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Add your content to the Massachusetts Data Hub
What kind of content belongs in the Data Hub?
Creating searchable content
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Export 'All content' data
Pages Linking Here
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Updates, releases & tips
Mass.gov Release Notes
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Mass.gov Content Conferences (ConCon)
Training videos: CMS basics
Video: What's a content management system?
Video: What you can & can't do in the CMS
Video: Getting help with the CMS
Video: Creating content in the CMS
Video: Searching for existing content
Video: Adding documents to Mass.gov pages
Video: Cloning or duplicating content
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Writing resources
Explore writing resources, articles, tips, and more to improve your writing across Mass.gov.

Writing & SEO

​HemingwayApp Write cleaner, more human copy at attainable and inclusive grade levels.
​10 Plain Language Principles for Better Writing Tips from GatherContent about how to write better, plainer, more direct content.
​Digital.gov: Best Practices for Writing for the Accessible Web High-level, easy-to-follow tips about how to write accessible, inclusive content online.
​Speak Human An AI-generated tool that helps you simplify calls-to-actions.
​Google Trends A free resource of Google user queries to track trends and interests in keywords.
​Answer the Public Find out what people are searching for across the web. Great for keyword inquiries.
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Inclusivity & Accessibility

​Disability Language Style Guide A valuable language primer for disabilities and alternative phrases in writing.
​Digital.gov Plain Language A how-to and what-is-it about plain language to write cleaner, more inclusive language for constituents.
​W3C Web Accessibility Initiative Get tips and updates about the latest changes to web accessibility.

Mobile Experience

​8 Principles of Mobile-friendliness Learn about how mobile use should guide how we present content and online experiences. ​
​Mobile User Experience Guidelines Tips and articles from Digital.gov about how to build optimal mobile experiences.

Government Inspiration

​San Francisco Digital Services A collection of blog articles and expertise shared by the Digital team for the city of San Francisco.
​Digital Services Georgia A blog with tips, articles, and expertise from the digital team at the state of Georgia.
​Government Digital Service (UK) Tips on building constituent-first experiences in digital from the UK government digital team.
​Inside Gov.UK An inside look at the structure of Gov.UK and its constituent-first design.
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Mass.gov brand, content & style - Previous
Style guide: How to write for Mass.gov
Next - Authoring & Editing
Authoring & editing overview
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Contents
Writing & SEO
Inclusivity & Accessibility
Mobile Experience
Government Inspiration
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