Mass.gov Knowledge Base
Feature Requests
ServiceNow
Office Hours
Mayflower Design System
Search…
Mass.gov Knowledge Base
Set up 2-Factor Authentication
Introduction to Mass.gov
Start here: For new Mass.gov authors & editors
Mass.gov glossary
Website domain and other policies
Technology behind Mass.gov
Accessibility & Inclusivity
What is accessibility?
Creating accessible content
Creating an accessible data visualization
Mass.gov brand, content & style
Mayflower Design System
Style guide: How to write for Mass.gov
Writing resources
Authoring & Editing
Authoring & editing overview
Adding or removing users
Author & editor roles
Clearing your cache
Collections (beta)
Contacting authors within the CMS
Content listing options
Creating iFrame code on GitHub Pages
Draft, publish, revise or trash content
Duplicate (clone) a page
Emergency updates
Friendly URLs
Headings & subheadings
Labels
Languages & translated content
Linking to content
Page titles & short descriptions
Parent page field & breadcrumb-based navigation
Redirecting URLs
Reordering content
Site search on Mass.gov
Text editing
Troubleshooting
Watch and unwatch content
Content types
Choosing a content type
Alerts (page-level and organization)
Alerts (sitewide)
Binders
Contact Information
Curated List
Decision Tree (Beta)
Events
External link for Collections
Fee
Form pages & Formstack
Guides
How-to page
Information Details
Laws & regulations
Location
News
Organization page
Person items
Promotional page
Service page
Service Details
Topic pages
Converting from 1 content type to another
Documents, Images & Media
Documents
Images
Simple data lookup applications
Tables
Videos
The Data Hub
Add your content to the Massachusetts Data Hub
What kind of content belongs in the Data Hub?
Creating searchable content
CMS Dashboard
Content that needs attention
Export 'All content' data
Pages Linking Here
Reports tab
Analytics & measurement
Web Analytics Dashboards
Google Analytics
Organization Web Analytics Dashboard (Beta)
Siteimprove
Hootsuite accounts
Google Business Profile
Public & visitor feedback
Feedback Manager
💡
Updates, releases & tips
Mass.gov Release Notes
CMS Tips
CMS status updates
Analytics release notes
Mass.gov User Group & Open Office Hours Meetings
Archive
Digital Service resources
Get help from the Mass.gov team
Mass.gov Content Conferences (ConCon)
Training videos: CMS basics
Video: What's a content management system?
Video: What you can & can't do in the CMS
Video: Getting help with the CMS
Video: Creating content in the CMS
Video: Searching for existing content
Video: Adding documents to Mass.gov pages
Video: Cloning or duplicating content
Powered By
GitBook
Writing resources
Explore writing resources, articles, tips, and more to improve your writing across Mass.gov.
Writing & SEO
HemingwayApp
Write cleaner, more human copy at attainable and inclusive grade levels.
10 Plain Language Principles for Better Writing
Tips from GatherContent about how to write better, plainer, more direct content.
Digital.gov: Best Practices for Writing for the Accessible Web
High-level, easy-to-follow tips about how to write accessible, inclusive content online.
Speak Human
An AI-generated tool that helps you simplify calls-to-actions.
Google Trends
A free resource of Google user queries to track trends and interests in keywords.
Answer the Public
Find out what people are searching for across the web. Great for keyword inquiries.
Inclusivity & Accessibility
Disability Language Style Guide
A valuable language primer for disabilities and alternative phrases in writing.
Digital.gov Plain Language
A how-to and what-is-it about plain language to write cleaner, more inclusive language for constituents.
W3C Web Accessibility Initiative
Get tips and updates about the latest changes to web accessibility.
Mobile Experience
8 Principles of Mobile-friendliness
Learn about how mobile use should guide how we present content and online experiences.
Mobile User Experience Guidelines
Tips and articles from Digital.gov about how to build optimal mobile experiences.
Government Inspiration
San Francisco Digital Services
A collection of blog articles and expertise shared by the Digital team for the city of San Francisco.
Digital Services Georgia
A blog with tips, articles, and expertise from the digital team at the state of Georgia.
Government Digital Service (UK)
Tips on building constituent-first experiences in digital from the UK government digital team.
Inside Gov.UK
An inside look at the structure of Gov.UK and its constituent-first design.
Was this article helpful?
Mass.gov brand, content & style - Previous
Style guide: How to write for Mass.gov
Next - Authoring & Editing
Authoring & editing overview
Last modified
3mo ago
Copy link
Contents
Writing & SEO
Inclusivity & Accessibility
Mobile Experience
Government Inspiration
Was this article helpful?