If you're logging into ServiceNow for the first time, follow these steps to log in.
Find the login area on the page and click “Forgot Password.”
Enter your primary work email address (@massmail.state.ma.us, @mass.gov, @dor.state.ma.us, etc.). Once you do this, verify the email address you entered is correct. Then, click Next.
Check your Outlook inbox for an email from ServiceNow containing your password. Once you have received this email, go back to the ServiceNow Portal and enter your email address and the password you received in your email to log in.