We know a lot of you probably got new smartphones over the holidays. To maintain access to the CMS if you use your phone for two-factor authentication (TFA), you’ll need to reset your TFA.
Organizations use Mass.gov to post information about all sorts of events, from regular board meetings to unique educational programs. Once these activities take place, Events content doesn’t just disappear, so it makes sense to update the content.
Sometimes, it makes sense to showcase friendly URLs on Mass.gov content, such as an inline link in the body of a press release. Here's how to ensure those links work.
You may be familiar with using Siteimprove to find and fix broken links, but it can be used for so much more. You also can use Siteimprove to track down where documents are linked on specific pages.
It’s easy to overlook fundamentals of good web content when you’re cranking out Mass.gov pages and documents under seemingly ever tighter deadlines. Here are 5 basic ways to boost your content.
One way to minimize broken links in your content is to use Siteimprove, a quality assurance tool available to all CMS users.
After hearing some users tell us they couldn't add files to a content type, we looked into it and found the file browser can be confusing. Here are some quick instructions to make it easier.
As a CMS author or editor, you can securely give others a sneak peek of your draft pages in a couple of ways, both of which involve using temporary unpublished access links.
You can improve the CMS experience for yourself and others by getting into the habit of regularly deleting pages and documents you’ve created that are no longer, or never have been, published.
If you or another CMS user on your team will no longer author Mass.gov content, there are 2 big reasons to update the Authored by information for your organization's pages.
Many Commonwealth agencies send out email newsletters featuring important information for their audiences. Sometimes that content cannot be found on Mass.gov., which makes it difficult for those who aren’t newsletter subscribers to find the information. Here are ideas to address this issue.
Mass Digital has added a variety of photos to the Mass.gov image library for use on Mass.gov pages or in your social media posts that can help you tell the story of how your agency is responding to the Coronavirus (COVID-19), and about the impact, it is having on society.
You can check what portion of an individual page’s audience visits the page using a mobile device in the Analytics Dashboard (Beta). If your page’s audience is more than the average for Mass.gov, you may want to prioritize mobile accessibility for that page.
Information Details pages have many benefits over Service Details for new and existing content. This includes a table of contents and more image options.
Horizontal images work best on News items, especially if they will be teased on your Organization page. For vertical images, we recommend you embed them in the text of the News item.
You can now add hours to a Contact Information item in 5-minute increments which lets constituents know when your office is open or when a call center phone number is staffed.
Become a Topic page watcher: You can follow analytics and feedback for Topic pages.
Depending on how they are submitted ServiceNow tickets can take some time to get to us. There's a way to submit a ServiceNow request to Mass.gov for the fastest response time.
When Mass.gov visitors leave feedback on your pages you have the option to give them a personalized response.
You can schedule remote office hours with the Mass Digital team to discuss your Mass.gov content, analytics and related needs via web conference.
Before filing a ServiceNow request when content isn’t displaying, try clearing your cache or taking these other steps.