2019 CMS Status Updates

Updates posted in 2019.

Key to Status Updates

⚠ = Informational Message

✔ = Service Operating Normally

⛔ = Service Disruption

Dec. 12, 2019

Dec. 12, 11:30 a.m. We'd like to hear what you think about Formstack, the tool used to embed forms on web pages.

Read the email and take our brief survey.

Dec. 5, 2019

Dec. 5, 2019, 11:25 a.m. A new visually appealing content type called the Promotional page has been released that’s designed to support marketing, educational, recruiting and awareness efforts. Promotional pages are intended to be published for a short time period serve as a simple introduction to time-limited information and typically feature a primary call to action.

CMS users will not be able to publish a Promotional page until after they have come by for an Office Hours meeting to receive training on all the features that are packed into this content type.

Learn more about the Promotional page.

Nov. 25, 2019

Nov.25, 2019, 4 p.m. — In a month we will begin removing page Revisions older than 14 months from the CMS in order to improve the speed and performance of the CMS.

Read the email to learn more.

Nov.25, 2019, 2:40 p.m. — During this holiday week, support for Mass.gov will be covered every day from 9 a.m. - 5 p.m. except Thanksgiving Day when we will be closed.

Nov. 22, 2019

Nov.22, 2019, 6 a.m. — In response to the feedback we have heard, a Leadership Dashboard has been released where you can find web analytics about multiple pages of content without looking up each individual page. You can also compare this data across several different organizations.

Read the email to learn more.

Nov. 6, 2019

Nov. 6, 2019, 3 p.m. — We will be conducting a site-wide search-and-replace operation soon to swap out legacy links for direct links to current content. The current functionality of these links should not be affected.

Read the email to learn more.

Oct. 31, 2019

Oct. 31, 3 p.m. —Mass Digital released a beta version of an interactive tool called the Decision Tree (Beta), which gives organizations a way to build a flow chart for services on Mass.gov. The Decision Tree (Beta) presents visitors with a series of choices such as “Yes/No” until a conclusion is reached.

Read the email to learn more.

Oct. 8, 2019

Oct. 8, 2:30 p.m. —Users reported seeing duplicate content in the "My content" tab. This issue has been resolved.

Oct. 1, 2019

Oct. 1, 3:20 p.m. — Users have reported seeing duplicate content in the "My content" tab. This issue is being investigated. Please do not unpublish or move duplicate content to the trash.

➥ Read the email to learn more.

Oct. 1, 2:15 p.m. — Issues have been reported about Knowledge Base links not working in the CMS. These are being updated.

Sept. 27, 2019

Sept. 27, 10:12 a.m. — The Knowledge Base has now been updated to the new structure.

Read more about the update.

Sept. 26, 2019

Sept. 26, 4:09 p.m. — There were some issues with the Knowledge Base update resulting in content shifting. This will be resolved tomorrow.

Sept. 19, 2019

Sept. 19, 3:30 p.m. — Earlier today, several users reported issues with uploading documents. This issue has been fixed.

Sept. 19, 10:15 a.m. — Several users have reported issues with uploading documents. We’re investigating the cause and will let you know once we have released a fix.

Sept. 13, 2019

Sept. 13, 2:30 p.m. — There are some issues when a user adds a document directly to a Curated List. While this issue is being resolved, please *add the document* into the CMS first and then click add document when you're in the Curated list.

Sept. 4, 2019

Sept. 4, 8 a.m. — The module that manages Multi-Factor Authentication (MFA, a.k.a. TFA) was updated on Tuesday evening, Sept. 3. You will now need to reset your MFA and generate new recovery codes.

Aug. 14, 9:05 a.m. — The Analytics Dashboards (Beta) will be down between 9:30 a.m. and 12:30 p.m. today while we add new metrics and implement minor fixes. Need data? Submit a ServiceNow request and we’ll be happy to assist you.

Aug. 14, 2019

Aug. 14, 4:07 p.m. — We previously reported a technical issue preventing system-generated emails to be sent from the CMS. This issue has been resolved.

Note: Emails that weren't delivered during this downtime have now been distributed in bulk.

Aug. 14, 3:40 p.m. — Due to technical issues, system-generated emails are not being delivered to CMS users at this time. The following emails are not being sent:

  • Watch reports

  • Password reset instructions

  • Account set-up information

We’re working to resolve the issue and will provide an update once we have more information.

Aug. 14, 12:30 p.m. — Updates to the Analytics Dashboards (Beta) are complete and they’re now back online.Aug. 13, 2019

Aug. 13, 11:09 a.m. — Over the weekend we released a new version of an old metric: Action rate by device type. The Analytics Dashboards (Beta) were unavailable during the release but are now back online.

Aug. 30, 2:30 p.m. — We announced that the module that manages Multi-Factor Authentication (MFA, a.k.a. TFA) will be updated on Tuesday evening, Sept. 3, and will require you to reset your MFA on or after Sept. 4 and generate new recovery codes.

Read more about these updates.

Aug. 9, 2019

Aug. 9, 4:00 p.m. We’re happy to announce the release of a new version of an old metric: Action rate by device type. While this release is rolled out, the Analytics Dashboards (Beta) will be unavailable until Tuesday, Aug. 13 the latest. We’ll update you once they’re back online.

Read more about these updates.

Aug. 8, 2019

Aug. 8, 9:40 a.m. — We previously reported users experiencing slowness on edit.mass.gov. This issue has been resolved.

Aug. 7, 2019

Aug. 7, 3:02 p.m. — We’re aware of users experiencing slowness on edit.mass.gov. Please note that there is no effect on the public-facing Mass.gov at this time.

We are investigating the cause of this issue and will update you once we have more information.

July 24, 2019

July 24, 2:30 p.m. — We previously reported 2 separate issues affecting the CMS. Both of these issues have been fixed:

  1. Some users reported experiencing an error message when trying to edit Contact Information, preventing them from accessing the content and making revisions.This issue has been fixed and all Contact Information should be accessible.

  2. Several users reported documents or links to the Additional Resources section or links to the Related Services section on Service pages weren’t appearing on the public-facing page. This issue was fixed yesterday, July 23, and all links or documents added to these sections should be displaying properly.

July 23, 2019

July 23, 4:28 p.m. — We previously reported 2 separate issues affecting the CMS:

  1. Several users reported documents or links in the Additional Resources section or links in the Related Services section on Service pages weren’t appearing on the public-facing page. This issue has been fixed and all links or documents added to these sections should be displaying properly.

  2. Some users reported experiencing an error message when trying to edit Contact Information, preventing them from accessing the content and making revisions. We’ve found the cause of this issue and are working to release a fix soon.

Read the full announcement.

July 22, 2019

July 22, 1:49 p.m. — There are 2 known issues currently affecting the CMS:

1. Several users have reported issues adding documents or links to the Additional Resources section or links to the Related Services section on Service pages. If links or documents are added to these sections, they don’t display on the public-facing page.

2. Some users have reported experiencing an error message when trying to edit Contact Information, preventing them from accessing or editing the content.

We’re investigating these issues and will provide updates when more information is available.

Read the full announcement.

July 12, 2019

July 12, 1:12 p.m. — We previously reported an issue where the CMS was displaying duplicate content on the All content and My content views. This issue has now been resolved.

Read the full announcement.

July 12, 9:02 a.m. — There is a known issue where users are seeing duplicate content in the CMS on the All content and My content pages. Some content displays twice with different scores. We’re working on resolving the issue and will provide updates once a fix is released.

You can edit and update either copy as long as the node IDs are the same (these can be found in the "ID" column on the My content or All content pages). Any changes you make to one version will apply to both.

July 9, 2019

July 9, 11:12 a.m. — There is a known issue where users are seeing duplicate content in the CMS on the All content and My content pages. Some content displays twice with different scores. We’re currently investigating the issue and will provide updates as we learn more.

At this time, we recommend not setting any duplicate content to unpublished or moving it to the trash.

Read the full announcement.

July 8, 2019

July 8, 4:10 p.m. — We previously reported an issue affecting some content types where the CMS wouldn’t recognize an entry in the Organization(s) field causing an error message. This issue has been fixed.

July 3, 2019

July 3, 3:26 p.m. — We’re aware of an issue affecting some content types where the CMS is not recognizing an entry in the Organization(s) field and displays the following error message: “1 error has been found: Organization(s) (value 1),” preventing the page from saving. We'll let you know when we plan to release a fix.

July 2, 2019

July 2, 11:13 a.m. — We previously reported an issue with a part of our technical infrastructure, Cloudflare, that prevented access to Mass.gov, edit.mass.gov, and various other websites across the internet. Cloudflare announced that this issue has now been resolved and services are operating normally.

Read the full announcement.

📰 Read the full post-mortem from Cloudflare.

July 2, 10:08 a.m. — There is a known performance issue with Cloudflare, part of our technical infrastructure, preventing access to Mass.gov, edit.mass.gov, and various other websites across the internet.

This issue is beyond our control but we’ll let you know as soon as more information is available.

Read the full announcement.

June 27, 2019

June 27, 12:15 p.m. — We have been made aware of an issue preventing the 'My content', 'Needs review,' and 'All Content' views from displaying accurate information in the 'Last revised,' 'Last revised by,' and 'Last revision status' columns.

Read the full announcement.

June 25, 2019

Tuesday, June 25, 4:06 p.m.UPDATE: The Analytics Dashboards (Beta) improvement updates are complete and all dashboards are now functional.

Read about the dashboard improvements.

Tuesday, June 25, 9:13 a.m.UPDATE: The Analytics Dashboards (Beta) improvement updates are expected to be complete by end of day Tuesday, June 25. We will add back each dashboard — overall, findability, outcomes, content quality, and user satisfaction — as they come online throughout the day.

Once the update is complete, the Mass.gov team will communicate that all dashboards are available.

Read about the dashboard improvements being made.

June 21, 2019

June 21, 9:23 a.m. — The Analytics Dashboards (Beta) will be unavailable while we implement improvements and recalculate grades. The dashboards will return on Monday, June 24, with full functionality.

Read about the dashboard improvements being made.

June 20, 2019

June 20, 9:38 a.m. — We previously reported an issue preventing Mass.gov from displaying Google Maps. This issue has now been fixed and all maps are displaying correctly.

June 19,2019

June 19, 11:57 a.m. — We’re aware of an issue preventing Mass.gov to display Google Maps. We are investigating the cause of this issue and will update you once we have more information.

Read the full announcement.

June 14, 2019

June 14, 10:40 a.m. — We previously reported a performance issue while publishing content on the CMS. This issue has now been fixed.

June 14, 10 a.m. — We’re aware of some performance issues while publishing content on the CMS. This sometimes leads to an error message that prevents content from being published. We’ve found the issue and plan to release a fix shortly.

We will provide an update once the fix is released.

May 31, 2019

May 31, 1:37 p.m.UPDATE: We previously reported an issue of extreme slowness in edit.mass.gov. We’ve fixed some of these issues and you should now be able to login to the CMS and create, edit, and save content.

However, we’re still working to fix performance issues on the My Content view. This will remain unavailable as we continue our work. This also means the Needs Attention and My Content views are currently not displayed on the author landing page.

May 31, 11:05 a.m. — We’ve received multiple reports of slowness on edit.mass.gov. Users are unable to access or save content. Please note that there is no effect on the public-facing mass.gov at this time.

We are investigating the cause of this issue and will update you once we have more information.

May 25, 2019

May 25, 1:03 p.m. — Our content moderation update is complete and you may resume creating or editing content.

May 24, 2019

May 24, 1 p.m. — Tonight we plan to release an edit.mass.gov update that will start at 5pm today and last until early Saturday afternoon. Any changes made during this time will be lost once the update is complete. We recommend not creating or updating content in the CMS during this time unless absolutely necessary. If you do edit content during this time, you will need to duplicate your work once the process is complete. This downtime is limited to edit.mass.gov and won’t affect the public-facing Mass.gov.

Read the full announcement.

May 22, 2019

May 22, 11:40 a.m. — Yesterday we reported an issue with saving and publishing content. Some users experienced a CAPTCHA security check that prevented them from saving or publishing their content. The fix we released requires additional refinement because some of our authors and editors continue to experience the same issue.

If you see the CAPTCHA screen while saving or publishing your page, please wait 30 minutes and try to save or publish your content again.

May 21, 2019

May 21, 11:02 a.m. — We previously reported an issue where users experienced a CAPTCHA security check, preventing them from saving or publishing content. This issue has now been fixed.

May 21, 10:25 a.m. — We’ve received multiple reports of users experiencing CAPTCHA security checks while trying to save or publish content. When users attempt to check the box and move forward, they can’t, preventing them from saving their work.

We are investigating the cause of this issue and will update you once we have more information.

April 26, 2019

April 26, 10:56 a.m. — We previously reported an issue where headings for 3-column sections of Guides weren’t displaying properly. This issue has now been fixed. Sorry for any inconvenience this has caused.

April 25, 2019

April 25, 4:12 p.m. — This afternoon we experienced some performance issues in edit.mass.gov. For approximately 25 minutes, some users reported slow load times. The system returned to normal at approximately 2:40 p.m. There was no disruption to the public-facing Mass.gov website during this time.

We are investigating the cause of this issue and will update you once we have more information.

April 23, 2019

April 23, 4:56 p.m. — We recently discovered an issue with headings of the 3 column section on Guides. Each column displays the heading “Column 1 heading,” “Column 2 heading,” and “Column 3 heading” instead of the headings authors entered.

We’re investigating the cause and will let you know once we plan to release a fix.

April 11, 2019

April 11, 3:56 p.m. — We’ve received reports from some authors having issues adding files to Curated Lists. We are investigating this issue and will provide an update once we have found the cause.

If you have any issues uploading a file to a Curated List, please let us know by submitting a ServiceNow request.

April 2, 2019

April 2, 9:30 a.m. — Some of our users have reported receiving solicitation letters regarding their Mass.gov domain name or web address (ex. mass.gov/eotss).

This is not a bill from the Executive Office of Technology Services & Security (EOTSS) and can be ignored.

This letter comes from a third-party company and is not associated with or endorsed by EOTSS.

Read the full message from EOTSS.

March 13, 2019

March 13, 11:45 a.m. — We previously reported an issue where information for your organization’s content wasn’t available when logging into Siteimprove. This issue has now been fixed.

March 11, 2019

March 11, 12:02 p.m. — Last week we discovered an issue with the information we provide Siteimprove. We’ve implemented a fix and are waiting for Siteimprove to re-crawl all Mass.gov pages.

We’ll let you know once we’ve confirmed all pages have been crawled and all data is available in Siteimprove.

March 6, 2019

March 6, 1:32 p.m. — We recently discovered an issue with the information we provide Siteimprove to check for broken links and readability. This means real-time information is not currently available. If you log into Siteimprove, you won’t see any of your organization's pages.

We’ve identified the cause and will let you know once the issue is fixed.

March 5, 2019

March 5, 3:29 p.m. — This morning we discovered an issue in Siteimprove where only a fraction of Mass.gov content was crawled. This means a majority of your content may be unavailable within the tool. We have escalated the situation to Siteimprove and will provide an update once we know more about the cause.

Feb. 28, 2019

Feb. 28, 2:15 p.m. — We previously reported users experiencing performance issues while editing content in the CMS. This issue has now been fixed.

Feb. 28, 12:40 p.m. — Yesterday we reported an issue causing imprecise data and scores to appear in the Analytics Dashboards (Beta).

This issue is now fixed and all data and scores are displaying accurately.

Feb. 27, 2019

Feb. 27, 5:04 p.m. — We are experiencing some performance issues in Edit.mass.gov. We have isolated the issue causing this and are working toward a fix. We’ll let you know as soon as the fix is released.

Feb. 27, 12:29 p.m. — This morning we discovered an issue causing some imprecise data and scores found in the Analytics Dashboards (Beta). We’re performing maintenance today to fix these issues, during which you may notice some inaccurate data and scores in the Analytics Dashboards and the "All Content" view in the CMS. All dashboard scores and data should return to normal by end of day tomorrow, Feb. 28.

Feb. 8, 2019

Feb. 8, 11:25 a.m. — Yesterday we reported a known issue displaying pageviews for multiple content types on the All Content page in the CMS. All content types except Service, Service Detail, and How-to pages were inaccurately displaying 0 under the "Pageviews (1 month)" column.

This issue is now fixed and pageviews are displaying accurately for all content types.

Feb. 7, 2019

Feb. 7, 1:15 p.m. — There is an issue displaying pageviews for multiple content types on the All Content page in the CMS. All content types except Service, Service Detail, and How-to pages are inaccurately displaying 0 under the "Pageviews (1 month)" column. You can still access the correct number of pageviews by visiting the Analytics tab from a specific page.

We’re currently investigating the issue. We’ll let you know as soon as the fix is released.

Jan. 28, 2019

Jan. 28, 1:20 p.m. — Last November, we discovered a technical issue causing errors in the scores displayed in the Analytics Dashboards (Beta) and the “All Content” view in the CMS. Since then, these tools have shown data from Oct. 1-31 and May-Oct. 2018, the most recent date ranges with accurate scores.

We’re happy to announce the dashboards are now working again. You’ll see scores based on data from the last 4 weeks and the last 6 full months.

View the full update.