Contact Information items

Let visitors know who to contact if they have questions.

Summary

When you author Contact Information on Mass.gov, you’re creating a chunk of information that you can add to pages so visitors know who to contact if they have further questions. When you update your Contact Information, every page that includes that information will update, too.

Contact Information can be added to all content types other than Topic pages.

Important: While working in the CMS, you will be able to author or edit a Contact Information “page” that is only visible to Mass.gov authors. However, this “page” is only for internal use: regular visitors will get an an error if they click on links to it. Be careful never to link to Contact Information, either inline or in link fields, except in fields called Contacts.

Display and administrative title

The display title is what appears on the page. The administrative title is to help authors distinguish between contacts that use the same display title. For example, if you have 2 display titles that read “Department of Technology Services,” you could give them different administrative names so that you could tell them apart while in “editor” mode.

Note: The admin title won’t be displayed to the public.

Description

This description will only be seen if you create a Curated List with the People and Contacts subtype. Adding a description allows you to give readers more information about the contact.

Addresses and Phone Numbers

Mass.gov adheres to AP style guidelines for addresses. This means that all addresses must follow this format:

  • Abbreviate “Street,” “Avenue,” and “Boulevard,” but spell out everything else

  • For example: 200 North Road but 200 North St.

  • Phone number formatting: (XXX) XXX-XXXX

Link(s)

Use the Link field to add a link to a contact form or staff directory.

Email

Use the Email field to add an email address.

Hours

If possible, you should use the typical hours field, even though it means selecting each day and time individually. This will help keep formatting uniform across Mass.gov, which contributes to a better user experience. You can add hours in 5-minute increments.

If you have different sets of hours, for example winter and summer hours, click the Add group of hours button to add additional groupings. Make sure to add a group title for each since the public will see these titles above the groups.

Organization

You’ll find the Organization(s) field at the bottom of the first tab in every Mass.gov content type, and in documents. This field tells Mass.gov’s search which pages belong to which organization. ‌ This field also powers the "Offered by" relationship indicator that displays at the top of all Mass.gov pages. "Offered by" displays on the top right if there is a "Part of" relationship indicator on the left in a desktop view, or on the top left if there is no "Part of" link. On a smaller screen like a cellphone, "Offered by" appears directly under "Part of" at the top of the page. ‌ Making sure your Organization field is filled out correctly will help users who land on your content find their way to your Organization Page.

Labels

Use the Label(s) field if you plan on using this Contact Information to build an automatic list for a directory.

How Contact Information displays on different content types

Content Information displays differently on different content types.

On Organization pages, it appears in 2 places:

  • Under "Contact us" in the sub-navigation bar that runs across the page under the title

  • Between the Short Description and Who We Serve sections

Contact Information displayed on Organization page

On most other content types (Curated Lists, Information Details, Service pages, etc.), Contact Information appears both at the bottom of the page and on the right hand side. On Guides, Contract information only appears on the right hand side.

How Contact Information appears on a Curated List.

Customizing how Contact Information displays

As noted above, you can create multiple versions of Contact Information for your organization and use the different versions on different pages. This can be used to make your Contact Information shorter or longer.

One way to streamline how Contact Information displays on an Organization page is to skip the Primary Contact Information field. Instead, you can link to a separate Information Details or Curated List page that includes a contacts list or directory from a field such as Who We Serve that includes a Rich text toolbar. But note that a "Contact us" tab won't appear on the sub-navigation bar under your page title if you choose this option.

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