A Decision Tree (Beta) is an interactive tool that, like a flow chart, helps organizations walk people through the choices that make up a complicated scenario or process, as well as what solutions those choices lead to. Each time a person makes a choice, they follow one of the tree’s “branches,” until they reach a conclusion.
Scenarios that users could use a Decision Tree to present include:
Helping people decide if a service is right for them, or which part of the service is right for them
Explaining who is eligible for a service
Detailing multiple types of eligibility for a service
Outlining different combinations of documents that must be filed depending on the user’s situation
It is crucial to map out Decision Trees outside of the CMS. Use paper or a Word doc to write out all of the questions and conclusions that will be used to create the Decision Tree in the CMS.
Schedule Office Hours with Mass Digital to get started with mapping out the Decision Tree.
Users should try out their Decision Tree before making it public. This could include sharing it with other users, colleagues or Mass Digital. Imagine people making their way through the Tree: What questions will they have? What parts of the process might be confusing? Are any paths missing?
There are 3 content types with the name Decision Tree in the “Add Content” menu:
Decision Tree Branch
Decision Tree Conclusion
In order to make a functioning Decision Tree, users need to make at least 1 of each of these before they’re done. We recommend beginning with the Decision Tree content type, as this is the page type people will see at the beginning of the Decision Tree process.
Learn more about how to make a Decision Tree using each of the Decision Tree content types: