The Feedback view lets you see the verbatim feedback users submitted on a particular page. You can find this view on any Mass.gov page in the CMS.
To see any page’s verbatim feedback, find the page in the CMS and click the “Feedback” tab in the right corner (next to the Analytics tab).
This page will look a lot like the full Feedback Manager. From left to right, each row contains:
Date: The date feedback was received
Did You Find: Whether the user responded “yes” or “no” to the “Did you find what you were looking for on this webpage?” survey
Source Page: The page the feedback is from
Feedback Text: The user’s verbatim feedback
Requires Response: Whether the user responded “yes” or “no” to the “Would you like a response from [your organization]?” prompt
Survey: Whether the user chose to provide additional feedback about their overall Mass.gov experience
You can export the feedback from a specific page by clicking the "Download CSV Export" button in the bottom left corner of the page.